Frequently Asked Questions

Find answers to the most commonly asked questions.

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Questions
Billing/Invoicing
  Q:  How can I change my billing address?
  Q:  How do I get a copy of my invoice?
  Q:  How do I get an aging of my account at UEI Group?
  Q:  How soon after I send in my payment will my account be credited?
  Q:  I have recieved a pink reminder. How do I confirm payment has been recieved?
  Q:  I need to request a credit to my account. Who do I talk to about this?
  Q:  What bill payment options are available to me?
  Q:  What is the Phone and Fax Number of Accounts Receivable?
  Q:  What should I do if I disagree with a charge on my bill?
  Q:  Who should I ask for in accounts receivable?
 
Customer Service
  Q:  Can I order by telephone?
  Q:  How do I check my order status?
  Q:  How do I place an order?
  Q:  How will I know when my order has been shipped?
  Q:  What is your return policy?
  Q:  When I receive my order if something is missing, wrong or damaged who do I contact?
  Q:  When will I be credited for my return?
 
General Information
  Q:  Do you have a product catalog?
  Q:  How do I apply for a job at UEI Group?
  Q:  How do I contact UEI Group?
  Q:  What is on UEIGroup.com
  Q:  When was UEI Group formed?
  Q:  Where can I submit comments or questions?
 
Security and Privacy
  Q:  Does UEIGroup.com ensure the privacy practices of other sites to which it provides links?
  Q:  What are cookies and how does UEI Group use them?
  Q:  When I submit credit card information online, is it secure?
  Q:  Will UEI Group sell or rent my email address information to other companies?
 
Technical Support
  Q:  What are your requirements for Artwork?
 
Web Site
  Q:  How can I print the information in your website?
  Q:  How can I report any problems I’m having with the UEIGroup.com site?
  Q:  Which browsers work best for this site?
Got A Question?
Answers
Billing/Invoicing
  Q:   How can I change my billing address?
  A:   Give us a call at 1-800-221-9059 or (913) 541-0503 or alternatively via FAX at (913) 541-0503. Or in the UK call +44 (0) 1903 750888 or by FAX at +44 (0) 1903 750462. Provide for us the new information and we will make the necessary changes.
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  Q:   How do I get a copy of my invoice?
  A:   To recieve a copy of your invoice you will need to call our accounting department at in the United States at (913) 599-0600 or in the UK call +44 (0) 1903 750888 or by FAX at +44 (0) 1903 750462.
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  Q:   How do I get an aging of my account at UEI Group?
  A:   To recieve an aging of your account you will need to call our accounting department in the United States at (913) 599-0600 or in the UK call +44 (0) 1903 750888 or by FAX at +44 (0) 1903 750462.
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  Q:   How soon after I send in my payment will my account be credited?
  A:   Allow 5 to 10 business days for your payment to show up on our records.
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  Q:   I have recieved a pink reminder. How do I confirm payment has been recieved?
  A:   You may either call our Accounts Receivable department at (913) 599-0600 or in the UK call +44 (0) 1903 750888 or by FAX at +44 (0) 1903 750462.
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  Q:   I need to request a credit to my account. Who do I talk to about this?
  A:   To speak to our accounting department please call (913) 599-0600 for our offices in the United States or for our offices in the UK call +44 (0) 1903 750888 or by FAX at +44 (0) 1903 750462.
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  Q:   What bill payment options are available to me?
  A:   You may pay your bill either with a credit card (Mastercard, Visa, or American Express) or by a check.
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  Q:   What is the Phone and Fax Number of Accounts Receivable?
  A:   To speak with accounts receivable you will need to call 1-800-544-8974 toll free or you may call 913-599-0600. Our fax number is 913-599-1963. Alternatively for our office in the United Kingdom please call +44 (0) 1903 750888 or by FAX at +44 (0) 1903 750462.
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  Q:   What should I do if I disagree with a charge on my bill?
  A:   Call our customer service department at (913) 541-0503 or 1-800-221-9059 or in the UK call +44 (0) 1903 750888 or by FAX at +44 (0) 1903 750462. We will research the issue with you to determine the error.
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  Q:   Who should I ask for in accounts receivable?
  A:   Danice Kolasa is our representative in the account receivable department. She will be happy to assist you.
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Customer Service
  Q:   Can I order by telephone?
  A:   You can always place an order by telephone during operating hours: Our US facilities’ customer service centers are available Monday - Friday, 7:30 A.M.- 5:00 P.M., Central Time and may be reached by calling 1-800-221-9059 or (913) 541-0503 or alternatively via FAX at (913) 541-0503. In the UK, our customer service center is available Monday – Thursday 8:00 – 17:00 and 8:00 – 14:00 on Friday. They may be reached at +44 (0) 1903 750888 or by FAX at +44 (0) 1903 750462
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  Q:   How do I check my order status?
  A:   Order information available by calling (800) 221-9059.
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  Q:   How do I place an order?
  A:   Select the order form that suits your needs from our place an order section of the web site. Download the order form and print it out. Fill in the appropriate fields and mail or fax your form into UEI with your artwork. The phone numbers and fax numbers appear on the order form. We will then contact you to confirm your order.
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  Q:   How will I know when my order has been shipped?
  A:   You will recieve an email or fax from UEI Group stating that your order has shipped and important information about that shipment.
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  Q:   What is your return policy?
  A:   Please refer to our Terms & Conditions to read about UEI Group´s policy on returning goods that are damaged or incorrect.
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  Q:   When I receive my order if something is missing, wrong or damaged who do I contact?
  A:   Please contact us right away by calling 1-800-221-9059, so we can resolve the issue and make you a satisfied UEI Group customer.
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  Q:   When will I be credited for my return?
  A:   We credit your account as soon as we receive and process your return. Typically we inspect the product upon receipt for quality control purposes and then process the charges on your account.
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General Information
  Q:   Do you have a product catalog?
  A:   UEI Group has information available on all of its products on our web site to help in your decision making process. Contact us via email or by calling 1-800-221-9059 to have information sent to you either electronically or via the mail.
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  Q:   How do I apply for a job at UEI Group?
  A:   Please go to our career center to apply for a job with us or contact us a 913-599-0600 and ask for Human Resources.
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  Q:   How do I contact UEI Group?
  A:   You can always contact a UEI Group representative by calling during operating hours: Our US facilities’ customer service centers are available Monday - Friday, 7:30 A.M.- 5:00 P.M., Central Time and may be reached by calling 1-800-221-9059 or (913) 541-0503 or alternatively via FAX at (913) 541-0503. In the UK, our customer service center is available Monday – Thursday 8:00 – 17:00 and 8:00 – 14:00 on Friday. They may be reached at +44 (0) 1903 750888 or by FAX at +44 (0) 1903 750462
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  Q:   What is on UEIGroup.com
  A:   Our web site features information about our products our culture and the markets that our products are used in everyday.

Our products section features detailed information on our engraved die products and our engraving supplies.

The Services & Support area provides information to help you the customer with learning about how UEI Group can help your business in both service and education.

And our About Us section details information about our organization so you can feel comfortable with doing business with UEI Group.
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  Q:   When was UEI Group formed?
  A:   UEI began operating as an ESOP (Employee Stock Ownership Plan) in 1984 to motivate employee participation in company operations and assure UEI´s customers of the highest quality products. Since then, our company has grown to fill three facilities with over 140 employees.
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  Q:   Where can I submit comments or questions?
  A:   If you have questions about this service, or suggestions on how we could improve this site, please use the Comment form at the bottom of this page.
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Security and Privacy
  Q:   Does UEIGroup.com ensure the privacy practices of other sites to which it provides links?
  A:   No. While we carefully select the very few Web sites to which we link, we are not responsible for the privacy practices or the content of these Web sites.
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  Q:   What are cookies and how does UEI Group use them?
  A:   Assuming you don´t mean the edible kind...A cookie is a small file that can be stored on your computer´s hard drive. We use cookies to provide features like custom messages and to determine when you have previously visited our site. Our cookies do not contain any personal information about you, so only UEIGroup.com will be able to use the cookies to determine your identity.
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  Q:   When I submit credit card information online, is it secure?
  A:   UEIGroup.com has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems.
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  Q:   Will UEI Group sell or rent my email address information to other companies?
  A:   We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers. We don´t sell or rent our information to other firms.
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Technical Support
  Q:   What are your requirements for Artwork?
  A:   UEI Group has requirements for the artwork that is sent in for your orders. Please refer to our Art Requirements area for specific information.
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Web Site
  Q:   How can I print the information in your website?
  A:   To print the entire width of the web page, you will need to right click in the area you want to print and click okay. Since our web site is built in frames this will be necessary to print the information you need. If you encounter trouble, consult the documentation or help within your browser.
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  Q:   How can I report any problems I’m having with the UEIGroup.com site?
  A:   If you get an error message that isn´t related to your browser or operating system, click on "contact us" button and let us know the type of problem you´re having. Also, if you receive something from UEIGroup.com that is in error, please don´t hesitate to let us know.
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  Q:   Which browsers work best for this site?
  A:   The UEI Group.com website can be viewed using most versions of any browser including Internet Explorer 4.0, Netscape Navigator 4.0 and American Online 4.0. The website uses cookies to retain your information for a period of time if you leave the site. Please visit the About this site area at the bottom of this page for more detailed information.
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